Recently my student loan company contacted my house and my roommate answered the phone. The agent discussed personal and explicit details of my account with my roommate (who has no relation to me, nor access to personal information such as my SSN) while leaving a message for me. I could be wrong, but I don't think they can do that, can they? I am a resident of Iowa now, and that is where my school was located, so I'm not sure of the state laws or federal laws. I looked into the better buisness bureau, but they only cover sales transactions, so if anyone can let me know if I have a right to do something about this and who I could contact that would be great.
Does anyone know anything about legal rights of confidentiality when it comes to student loan accounts?
According to the FDCPA... federal debt collections practices act, the only info collectors can obtain from anyone other than you is to verify if you still live at such and such adress, do you still work at so and sos, is your phone number???
They can NOT discuss your bill with anyone other than you!
Does anyone know anything about legal rights of confidentiality when it comes to student loan accounts?
I don't think that is legal unless your roommate was able to verify your identity. I would contact your local government consumer affairs board to get better details.
Does anyone know anything about legal rights of confidentiality when it comes to student loan accounts?
I really don't think that is legal. I don't know the specific laws either, but I also have student loans, and I was having issues with getting them consolidated. The agents wouldn't even discuss anything with my husband, until I had verified my identify with them first, and then gave them my authorization that it OK for them to discuss information with him as well.
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